Music On Hold

WHY GIVE YOUR CUSTOMERS THE SILENT TREATMENT

When someone calls your company there are a number of ways that you can handle their call if they have to wait to speak to someone.

You can give them the silent treatment
You can play them a special arrangement of classical music
You can tell them about things that will be of interest to them

A RECENT INDUSTRY SURVEY HIGHLIGHTED THE FOLLOWING FACTS:

7 out of 10 business callers are put on hold.
A small business transferring 8 calls per hour will leave callers on hold for 200 hours per year.
90% of callers will hang up after 40 seconds of silence and 34% won’t bother to call back.
The average business caller spends 40 + hours on hold each year.
Average hold and call transfer time is increasing each year. At present the average time spent on hold per call is 45 seconds.
95% of marketing budgets are spent on gathering calls while only 5% are spent managing the calls.
90% of callers preferred on-hold messaging to other options.

HOW WILL YOUR COMPANY BENEFIT FROM THE ON-HOLD SERVICE?.

Professional, creative scriptwriters will create your On Hold messages to ensure a professional image that delivers optimum impact.
You chose the style of background music that best fits your business and your brand values.
On-hold messaging will help you launch new products and services.
While callers are listening to your company promotions you are losing fewer calls and potential customers.
You can keep your customers bang up to date with your latest company product promotions by easily updating your messages.