Hosted Call Recording

South East Communications offers the ability to record calls without the need for costly on site call recording equipment.

Our hosted call recording is provided as a web based, hosted service with calls accessed (and available for downloading) from a secure hosted database.

The service records all incoming and outgoing calls from SIP trunk and hosted IP telephony users.

Key benefits

• Easy access anytime, anywhere
• No upfront capex on infrastructure
• No overhead for IT support or for software or hardware upgrades
• Quality assessment and training benefits
• Improved service and performance
• Legal and regulatory compliance
• Dispute resolution and evidence
• Business protection (liability, verbal accuracy, fraud)
• Protect staff from abusive callers.

MyIP (SIP trunks)

A SIP trunk allows for calls using an IP connection and provides additional benefits over traditional ISDN and analogue lines.

SIP trunks form an important part of an integrated communications architecture and enable businesses to connect sites, remote workers and home workers.

We are also able to supply hosted IP and IP phone systems.

Customers can keep their existing BT numbers and the service offers full emergency services support.

Key benefits

• Any number anywhere geographic numbers
• Competitive call rates
• Free calls to ‘on-net’ sites
• Cut out the cost of ISDN circuits
• Faster deployment
• Create a voice VPN across multiple sites
• Flexibility to match business needs
• Powerful call management.